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Refund Policies

Returns

We hope you love all the pieces you ordered but we understand sometimes things don’t work out. If you wish to make a return, below is our return policy and return shipping instructions. Please contact us at invoices@shopwithne.com if you have any questions or concerns.

 

Rules & Procedures for returns:

  • Items can be returned for store credit only.

  • We cannot provide exchanges due to limited inventory.

  • Any item labeled FINAL SALE, DOORBUSTERS, MYSTERY, UNDER SALE SECTION is not eligible for return.

  • All returns must be received within 15 days of the date your package was delivered by the USPS. Please allow 7-10 business days for return package transit. This will ensure that we receive your return within the 15-day window.

  • Return items must be in their original, new condition. They must still have tags attached (if item arrived with tags), and remain unwashed, unworn, and free of odors and perfumes. 

  • Customers are responsible for return shipping cost.

  • Colors may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. Those do not qualify as defects and customer is responsible for return shipping.

  • Pant: Please email invoices@shopwithne.com to make a request for return label. Once the return label sent, you need to return it back within 5 days. 

How to make a return:

  1. Before making a return please read our policy above to ensure that your items meet the guidelines.

  2. Complete the Return Form (located on the back) and include it, along with your packing slip, with your returned merchandise.

  3. Mail the return to the following address: 

  4. Once we receive your return, please allow 3-5 business days for processing. A full store credit will be issued in your account.