Refund Policies
Returns
We hope you love all the pieces you ordered but we understand sometimes things don’t work out. If you wish to make a return, below is our return policy and return shipping instructions. Please contact us at invoices@shopwithne.com if you have any questions or concerns.
Rules & Procedures for returns:
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Items can be returned for store credit only.
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We cannot provide exchanges due to limited inventory.
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Any item labeled FINAL SALE, DOORBUSTERS, MYSTERY, UNDER SALE SECTION is not eligible for return.
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All returns must be received within 15 days of the date your package was delivered by the USPS. Please allow 7-10 business days for return package transit. This will ensure that we receive your return within the 15-day window.
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Return items must be in their original, new condition. They must still have tags attached (if item arrived with tags), and remain unwashed, unworn, and free of odors and perfumes.
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Customers are responsible for return shipping cost.
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Colors may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. Those do not qualify as defects and customer is responsible for return shipping.
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Pant: Please email invoices@shopwithne.com to make a request for return label. Once the return label sent, you need to return it back within 5 days.
How to make a return:
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Before making a return please read our policy above to ensure that your items meet the guidelines.
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Complete the Return Form (located on the back) and include it, along with your packing slip, with your returned merchandise.
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Mail the return to the following address:
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Once we receive your return, please allow 3-5 business days for processing. A full store credit will be issued in your account.